Customer Comments

Below are comments from many of our satisfied customers around the world. If you would like your comment to appear on this page, please send all details to enquiries@handembroidery.com

  • Your service is recognisably efficient and professional, and in this modern world stands out as a shining example of days in which the maxim ‘Service’, no longer exists. A strawberry in a bowl of prunes strangely comes to mind. Instantly recognisable, and infinately preferable.
    Sincere Kind Regards

    • Rod Savage
  • I received the badge today.  PERFECT.  I would like the same badge, same size, on dark navy blue for another beret. The Commando Green Anchor Badge is the ideal dimensions for my purposes.
    • John Mcduffie, Jacksonville, USA
  • Thank you very much for the “Old Ellesmerian” blazer badge. It will be a much treasured item.
    Best wishes.

    • Paul Russell, Shrewsbury
  • “Hi Claire, Just received the badges - am ABSOLUTELY DELIGHTED with them. Can’t wait for my nephew to see them. Many thanks for your great service. Best Wishes”
    • L. Jones, Mountain Ash, UK
  • “We have just received our new piece… may I just add the gratitude of our lady members for a job well done. Everyone is really deligted with our tablecloth.”

S. Mc Coy, Hon. Tresurer - Ladies Branch Kirkistown Castle Golf Club

  • “Thanks for everything and its been a great experience for me to enter the Hand & Lock competition. Cheers”
    Hui Zhi, Finalist of the Hand & Lock Prize for Embroidery 2009, Candidate No. 078
  • “The Banner has been seen by the senior members of the Cadet and Air Force systems.They have all been extremely pleased with the quality of the work. Congratulations. The Banner was displayed and passed to the Air Cadet Corps today and will be presented to the winning Wing, 5 Wing in Tasmania on 8 Feb by the Chief of the RAAF Air Marshall Biskin. Thank for your good work.”

Gordon FrenchWg Cdr (Rtd) Australian Air Cadet National Counci

  • Excellent products and excellent and friendly service.It has been a great find on the web when looking for quality. Lynn has been great and has a lot of understanding and make the processing in buying very pleasurable.
    • Barry K Sidaway, Weymouth, UK
  • We wished to thank you for a wonderful day at the embroidery conference. All of the speakers were excellent, and the whole event was handled superbly.Tony Glenville was exceptionally captivating, as was Anthea. We enjoyed learning more about the Savile Row Tailors through Mr. Cundey and Ms. Rowland. And Mr. Lesage is always a treasure! The student’s work was very interesting and lovely. It is so nice to see innovation in our field from students around the world.We were delighted to find ourselves as select guests …and we will always treasure our lovely hankies.Thank you again for such a lovely day!
    Best regards,

    • Lalon & Theresa Alexander, Elephant Embellishments Ltd, Texas

  • After searching the internet for black braid I finally found Hand & Lock. The web shop is easy to use with clear pics of products, and my order arrived the next day!`

    • Meghan Cole from The Shakespeare Globe Theatre, London

  • I received my order today: the quality of workmanship is exquisite. My thanks to everyone involved.
    • William Beck, Tennesse, USA
  • Thank you for my blazer badge, I could not believe it arriving so soon. I am really pleased with it. The quality and workmanship is outstanding.
    • Frank Davidson, Bristol, UK
  • Just received the gold wire embroidered anchors, and they are PERFECT! Please extend my thanks to your entire team… J Petitgirard, USA
  • Received – it is beautiful. And thank you for the holiday card. WB, USA
  • …My wife’s memory could not be more beautifully expressed…with gratitude. M. Macfarlane, Ireland
  • Thanks for the chokers which arrived safely today with your kind note. They’re lovely - I’m very pleased with them. Many thanks. C. Boyd, UK
  • Badges arrived and they are excellent!!!!!!!!!!!!!!!!!!!cheers. Warren, USA
  • Just to let you know that I have received my pashmina back and am really pleased with it so thank you very much! F. McCall, UK
  • I was delighted with the arm badge-beautifully done, many thanks. D. Rakin-Hunt LVO MBE TD, UK
  • Thank you for your amazing work…AMAZING
    • Ira, LA, USA
  • The badges arrived today and they are very beautiful. On behalf of the Guard, would you thank those who made them?
    • W. Brainerd, UK
  • Please accept my thanks for the superb quality of the items & the friendly, helpful service provided
    • John Woodhouse, UK
  • We are very pleased with our order - a great job!
    • A Gillet, UK
  • I am writing to express my appreciation with the Blazer badges…I thought my order was a commercial transaction, but it turned out a commission for a work of art, thank you.
    • Steven Adams, UK
  • …My wife and I opened it and she is delighted with the old school crest. Thanks to your craftsperson on a lovely job.
    • Alan Kennard, Canada
  • ..Beautiful results with the embroidery.
    • Jenny Dyer, UK
  • The blazer badge is absolutely gorgeous!…our warmest thanks to whomever made this exquisite badge.
    • Mrs. Ball, Minnesota, USA
  • …I am really thrilled with it. The work is superb! I hope to contact you again sometime in the future.
    • Chris, UK
  • Received – it is beautiful. And thank you for the holiday card
    • WB, USA
  • The Recce badge arrived this morning, it is perfect, many thanks.
    • Steve Nicholls, UK
  • You have done Hand and Lock and the US Navy proud…This is what it is all about. I cannot wait to put these on my collar along with your fabulous anchors!
    • CAPT Howard S. Serlick, USA
  • Many thanks for completing the order so promptly. The cords arrived today in good order.
    • Alan Versey, UK
  • Thank you for my Open University blazer badge…I will be very happy to tell other OU students where to obtain one.
    • Dr. Jim Edmundson, Swansea
  • Badges arrived in good order. Very nice job as usual.
    • Santa Clara, USA
  • I received the blazer patch for the Patriarchal Order of the Holy Cross of Jerusalem today and it certainly filled all of my expectations.
    • Bernard W. Wolff KM KHS KCCJ, UK
  • I just wanted to tell you that my badge arrived yesterday…Thank you very much for the exellent work you have done.
    • Lennart Alvhult, Sweden
  • Thank you very much indeed for such excellent prompt service.
    • John W, UK
  • Thank you so much for your prompt turn-around on my order…I am very pleased with it.
    • Malcolm J Watkins, UK
  • Happy with the results is a vast understatement. The badges look absolutely magnificent
    • Albert James, USA
  • …our standard was dedicated at a church service on the 7th of May, with over 200 at the service. The admiration which the congregation showed for the standard was simply out of this world. Of all the words used to describe it the one that stuck out most was MASTERPIECE.
    • S Trotter, Ireland